FAQ

TOPS specializes in SURPRISE to spark conversation and make fond memories through bringing people closer

Yes, we often customize or create product specifically for a company or event. We manufacture in Eugene Oregon and have fast turn around time. See our Custom section on our website or call us at 541 683 8377 or 808 634 8787

Please contact us or call 541-683-8377 for a printed catalogue. 

We generally will ship between 1 and 2 business days. Be sure to note in the comments if you have a specific event date.

Our company is on Pacific Coast Time.

Yes. All international orders are shipped through FedEx. Please send an email to sales@topsmalibu.com indicating which products you wish, your shipping address and your credit card information for payment. We will then correspond with you about your order. Although we can provide shipping costs, we cannot predict other international charges, such a brokerage fees, taxes & duties that may occur as the shipment reaches international borders. 

Our products are carried by a variety of local gift shops, museum shops, gourmet stores as well as some department stores.  Please call us to find the retailer nearest to you. We cannot be certain which of our products any given store carries. Call us at 541-683-8377.

We were founded in 1984 and our corporate headquarters is located in Eugene Oregon. Our Design Studio is on the island of Kauai, Hawaii and Los Angeles. Read more about us in ABOUT TOPS on our website.

Yes, we welcome phone orders. Please call our customer service department at 541-683-8377 or email sales@topsmalibu.com

TOPS Malibu accepts Visa, MasterCard & Amex.

Yes, a tracking number is provided via email along with your invoice. Please contact us if you're unable to find it.

(For example, “I just placed an order and would like to add/remove items from the order.” Or “I would like to change the way the order is shipped.”)

Yes, Please let us know right away and we usually can make a change. Email sales@topsmalibu.com or call us at 541-683-8377

We accept returns regardless of the reason, for full credit or exchange. Product must be returned within 30 days. Holiday items are not eligible for return after the holiday. All custom orders are considered final.

Items that are used, bent or damaged will not be eligible for credit. 

Please contact Customer Service at: 541-683-8377 to arrange the return/exchange. 

Send all returns to:
TOPS Malibu
4660 Main St., Suite 500-1
Springfield, OR 97478.

Yes! TOPS Malibu offers wholesale directly and through rep groups.
Please email us at sales@topsmalibu.com to get set up!

We are also on Faire topsmalibu.faire.com